How we keep bookings safe
We check every listing before it goes live, hold your money until the booking is over, and look at every report you send us.
The checks we run
Some of this happens before a space ever shows up in search. The rest happens during and after your booking.
Every listing is reviewed
Someone on our team looks over each new listing, including the photos and safety details, before guests can see it.
Verified hosts are marked
Hosts verify their ID with a government ID and a selfie that our team checks before they can list. Verified hosts get a Verified host badge.
Your money is held
You pay in the app, so there's no cash to hand over. We only release the money to the host after your booking is over.
Both sides leave reviews
After each booking, the guest reviews the space and the host reviews the guest, so everyone can see how past bookings went.
Rules and details up front
House rules, amenities and how to get in are on the listing, so you know what you're walking into.
Help when something's wrong
If a booking doesn't go the way it should, report it or contact support. We look at what happened on both sides before we decide anything.
Report anything that feels unsafe
We review reports within 24 hours. If a booking went wrong, we'll work with you to put it right.
Book from
your phone
Find a space, book it, message your host and check in from your phone. Coming soon to iPhone and Android.
- Find spaces near you
- Keep your bookings in one place
- Get a notification when your host replies
